Shipping and Returns
We ship Mind Lab Pro® fast, anywhere in the world. We also make returns easy.
All orders are sent out on the same day or the next day, depending on the time we receive the order. If you place your order on the weekend or a public holiday, then it will be sent out on the next normal working day.
All parcels are sent out by a tracked mail service. Your tracking number will be sent to you within 48 hours of your order being sent out.
Please note: The expected delivery times below are as given to us by the shipping companies. All timings are estimates. Parcels can unfortunately be delayed for many reasons, please check your tracking number with the courier and allow 72 hours before contacting us.
If you live in the USA (including Hawaii, Alaska and Puerto Rico) or Canada your order will be sent out by USPS, FedEx, UPS or DHL from one of our depots in the USA.
Orders made before 2pm Eastern Time (EST or EDT depending on time of year) will be despatched the same day. Orders made after 2pm Eastern Time will be despatched the next shipping day.
For mainland USA we have two options:
Standard Mail expected delivery time: 3 – 10 working days
Express Mail expected delivery time: 2 - 4 working days
Orders to Hawaii, Alaska and Puerto Rico
Expected delivery time: 5 - 10 working days
Orders to Canada
Expected delivery time: 5 - 12 working days
If you live in the UK, your order will be shipped with Royal Mail tracked or DPD Next Day from our depot in the UK.
Royal Mail expected delivery time: 2 - 3 working days
DPD expected delivery time: 1 working day
Royal Mail orders made before 2pm UK time (GMT or BST depending on time of year), will be despatched the same day. Royal Mail orders made after 2pm UK time will be despatched the next shipping day.
DPD orders made before 12pm UK time (GMT or BST depending on time of year), will be despatched the same day. DPD orders made after 12pm UK time will be despatched the next shipping day.
If you live in the EU, your order will be shipped with UPS or DHL from our depot in Europe.
Orders made before 2pm UK time (GMT or BST depending on time of year), will be despatched the same day. Orders made after 2pm UK time will be despatched the next shipping day.
Standard delivery expected delivery time: 4 – 6 working days
Expedited delivery expected delivery time: 2 – 4 working days
DHL expected delivery time: 1 - 3 working days
Royal Mail and TrakPak orders made before 2pm UK time (GMT or BST depending on time of year), will be sent out the same day. Royal Mail and TrakPak orders made after 2pm UK time will be sent out the next shipping day.
DHL orders made before 12pm UK time (GMT or BST depending on time of year), will be sent out the same day. DHL orders made after 12pm UK time will be sent out the next shipping day.
Parcels going to Australia and the Rest of the World will be shipped from our depot in the UK by international tracked airmail or DHL Courier.
TrakPak expected delivery time: 5 - 20 working days
DHL expected delivery time: 2 – 6 working days
TrakPak orders made before 2pm UK time (GMT or BST depending on time of year), will be despatched the same day. TrakPak orders made after 2pm UK time will be despatched the next shipping day.
DHL orders made before 12pm UK time (GMT or BST depending on time of year), will be despatched the same day. DHL orders made after 12pm UK time will be despatched the next shipping day.
Unused and unwanted items
If you’ve ordered something by mistake, or changed your mind, then returning unused and unwanted items is easy. Simply contact our friendly customer support team here within 14 days of receiving your order.
They will give you the appropriate address, and detailed instructions on how to return your item(s) to us. You will have to pay for return postage and when we get the items back we will inspect it and issue you a refund, less our shipping costs. This process can take a couple of days and refunds can take anything up to 10 days to show in your account, depending on your payment provider.
Please note, if you have purchased more than a 12 month supply, or have deliberately contravened our terms and conditions in relation to reselling, then your order will fall under our wholesale returns policy.
This does not affect your statutory rights.
Try Mind Lab Pro® for 30 days - risk-free.
We are so confident that you will be satisfied with Mind Lab Pro® that your first order is covered by a money-back guarantee. Put us to the test for a full 30 days. If you don't see results, we will gladly refund your money (minus any shipping costs).
This guarantee applies to ONE BOTTLE on your first order of Mind Lab Pro®, for up to 60 days after delivery. If you are unhappy we will take back any UNUSED bottles from your order and refund you or one bottle. Please note that if you open more than one bottle you cannot claim a refund on the additional bottles and we cannot take them back.
Before requesting a refund we simply ask that you take your Mind Lab Pro® as directed on the label until the container is empty and then assess your results. Please note that for best results all supplements should be used in conjunction with a healthy lifestyle - including a healthy diet and regular exercise.
Our return system is very easy to use:
- To claim your refund, YOU MUST FIRST email cs (at) mindlabpro.com [ cs (at) mindlabpro.com ]
- Any claim must be submitted within 60 days of delivery. This gives you time to use a whole bottle and assess your results
- You must supply your full name, address and order number with any return
- You will be refunded to the source of your original payment, minus the shipping costs
If you don't follow these guidelines we cannot track and process any return and we may not be able to refund you. This does not affect your statutory rights.
Mind Lab Pro ® FAQs
Mind Lab Pro® is a matrix of 11 evidence-backed, multi-tasking nootropics that are combined to target six pathways of mental performance: Brain energy, brain chemicals, brain circulation, brain regeneration, brain protection, and brain waves. Mind Lab Pro® is designed as a Universal Nootropic™ with diverse, far-ranging support of both short-term cognitive function and long-term brain health.
Mind Lab Pro® is different and better than any nootropic complex that’s ever been developed, thanks to an advanced formulation strategy. Mind Lab Pro® only uses research-backed nootropics that support multiple brain pathways. By supplying these multi-tasking brain-boosters in enhanced forms at clinical range dosages, Mind Lab Pro® promotes ”100% Brainpower™” mental performance that elevates your whole life.
Unlike brain supplements that target one or two aspects of mental performance, Mind Lab Pro® is a whole-brain optimiser – formulated to promote an adaptive peak-performing mental state. Mind Lab Pro® benefits, therefore, manifest in many ways, and flex to meet any and all cognitive demands:
- If you're working out, you may feel more motivated and driven to excel.
- At the office, you may notice enhanced multitasking or better single-task focus.
- Learners may notice improved studying capacity and calm clarity during exams.
- In competition you may notice improved strategic thinking and faster reaction times.
- In social settings, Mind Lab Pro® may feel like relaxation, bright mood and fluid verbal skills.
- Others may notice sharper recall, faster processing, longer attention span, etc.
As The Universal Nootropic™, Mind Lab Pro® may enhance every aspect of your life by optimising many diverse functions of the complex organ that directs it all: Your brain.
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